Professional Service Engineer at NetApp, where I help enterprise IT customers build LLM-enabled tools, retrieval (RAG) assistants, and MCP integrations — along with the backend services and infrastructure automation that keep them running. Mostly in Python.
I like turning messy operational problems into clean, reliable tooling that teams actually use.
- 🤖 AI tooling — MCP integrations, RAG assistants, agentic & LLM-enabled workflows
- ⚙️ Backend & automation — Python APIs, infra provisioning (Ansible/AWX + ServiceNow), data pipelines
- ☁️ Where it runs — Azure, AWS, Docker, Linux, across hybrid & on-prem environments
Python · SQL · FastAPI / REST · Ansible / AWX · ServiceNow · Azure · AWS · Docker · Linux · scikit-learn
- 🎓 B.S. Computer Science — North Carolina State University
- 💬 Happy to talk ML, MCP, RAG pipelines, or infrastructure automation
- 📫 LinkedIn · zlucas120@gmail.com