Skip to content

Commit 603bbde

Browse files
authored
Add some docs around spam (#207)
1 parent 2fc5175 commit 603bbde

File tree

3 files changed

+24
-0
lines changed

3 files changed

+24
-0
lines changed

knowledge-base/kb-prevent-spam.mdx

Lines changed: 10 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,10 @@
1+
---
2+
title: How do I prevent spam emails from being sent to my team?
3+
---
4+
5+
If you consistently receive spam emails from the same source, you can mark that customer as spam in order to not see their emails in Plain.
6+
7+
If this doesn't help then get in touch with us and we can configure custom spam filtering for you.
8+
9+
10+

knowledge-base/kb-unmark-spam.mdx

Lines changed: 10 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,10 @@
1+
---
2+
title: How do I unmark a customer as spam?
3+
---
4+
5+
When you mark a customer as spam you will no longer see their threads in the queue in Plain and they will not be included in reporting.
6+
7+
You can see a list of all the customers you've marked as spam on the spam settings page at `Settings > Spam`.
8+
9+
To unmark a customer as spam, simply click the `Unmark as spam` button next to their name.
10+

knowledge-base/overview.mdx

Lines changed: 4 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -15,3 +15,7 @@ sidebarTitle: Overview
1515

1616
### Security
1717
- [Are you SOC2 certified?](./kb-soc2)
18+
19+
### Spam
20+
- [How do I prevent spam emails from being sent to my team?](./kb-prevent-spam)
21+
- [How do I unmark a customer as spam?](./kb-unmark-spam)

0 commit comments

Comments
 (0)