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Spelling fixes (#205)
* Update customer-feedback.mdx * Title change
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customer-feedback.mdx

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---
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title: 'Customer Feedback'
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title: 'CSAT'
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---
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Automatically collect feedback at the end of each support thread — so you can spot issues early, improve team performance, and show customers you’re listening.
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<Info>
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Customer feedback is only available on our [Grow and Scale tiers](https://plain.com/pricing). If you are interested in using this feature please reach out to use on [[email protected]](mailto:[email protected]).
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CSAT is only available on our [Grow and Scale tiers](https://plain.com/pricing). If you are interested in using this feature please reach out to use on [[email protected]](mailto:[email protected]).
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</Info>
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<Frame>![CSAT in Plain](/public/images/customer-feedback.png)</Frame>
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You can create and manage multiple CSAT surveys to target different parts of your customer base.
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You can:
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- Customise the survey message.
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- Customize the survey message.
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- Set a delay before sending (e.g. 15 minutes after a thread is marked Done).
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- Control frequency so customers aren’t asked to rate every thread.
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