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Couldn't load subscription status.
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Description
Describe the bug
The error occurred almost every 3 time when the database is unlocking.
To Reproduce
Steps to reproduce the behavior:
- Lock the database
- Unlock the database
- Use Windows Hello to unlock
- An error popped up
Expected behavior
Unlock the database without any error.
Screenshots
Context
Please complete the following information:
| Component | Version |
|---|---|
| Operating System | Windows 11 |
| KeePass | 2.57.1 (x64) |
| Plugin | KeePassWinHello 3.3.1.0, KeeAgent 0.13.6.0, KeePassNatMsg 2.0.17.0, KeePassPinentry 1.0.0.0, KeePassOTP 1.7 |
Hardware info
- PC Motherboard or laptop/tablet model: Microsoft Surface Laptop Studio 2
- Used biometric sensors: Windows Hello with facial recognition
- TPM module info (
Win+R=>tpm.msc): TPM 2.0
Plugin settings
- Is persistent mode enabled ("Store keys in Windows Credential Manager" checked)
KeePass settings and environment
- Is secure desktop enabled
- Is KeePass running under Administrator (in elevated process)
- Was it right after hibernation
- Was KeePass minified or closed
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