trigger email to requester when new comment is added (not for internal notes) and ticket status change

[checchia]

Is this a BUG REPORT or FEATURE REQUEST?:

• BUG
• FEATURE

What happened:
Only agents receive a notification email when the ticket is created.

What did you expect to happen:
customer should receive an email:

• On change of state from New -> Open
• In agent interactions with the call (except internal notes)
• On status change to Pending
• When changing status to closed

How to reproduce it (as minimally and precisely as possible):
N.A.

Environment:

• Trudesk Version: 1.1.8
• OS (e.g. from /etc/os-release): Ubuntu 20.04
• Node.JS Version: Docker Image
• MongoDB Version: Docker Image
• Is this hosted on cloud.trudesk.io: No

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[creativeheadz]

@polonel - Hey Chris, can I please just clarify, is it by design that currently only these two notifications are available/configurable and no other can be added by the trudesk admin?

This is for Trudesk version 1.2.9
Thank you!