How to report a bug / open a ticket with Intercom support from inside the admin app.
- The admin app has Intercom's own messenger for admin support: a dark circular launcher pinned to the bottom-right corner of the viewport. Click it to open the "Fin" support panel. No URL route for it — it's an overlay widget.
- The messenger identifies the logged-in admin (greets them by first name). Replies to the conversation are delivered to that admin's messenger AND their login email — check who you're logged in as before filing if follow-up routing matters.
- The workspace (app) ID is in the inbox URL:
app.intercom.com/a/inbox/<workspace-id>/.... Include it in bug reports.
- Fin (AI agent) answers first. Give it a complete bug report in ONE message: steps to reproduce, expected vs actual, workspace ID. It will validate against documented behavior — useful confirmation that what you're seeing is a bug.
- Fin does NOT create a ticket on its own. Explicitly ask it to "escalate this conversation to your support team so it is logged as a bug ticket." It then hands off: "connecting you with a human agent" → categorizes the conversation → confirms team reply time (~4 hours) and the email replies will go to.
- There's no ticket number surfaced at handoff time — the human team provides references later in the same conversation.
- The message input is single-line-styled and sends on Enter. Type the whole
message via
type_text()with no newline characters, thenpress_key('Enter'). - Fin's longer replies overflow the panel; scroll inside the messenger panel (mouse over it) to read the full response before replying.
- Fin responses stream in over ~10-15s with a typing indicator — wait before screenshotting or you'll capture a partial reply.