Unable to login to Windows PC Bitwarden App when using "Log in with device" login, via secondary device/fingerprint phrase/face id

[ajmorin369]

Steps To Reproduce

1. Go to any website that you'll need to access your bitwarden account to get your username and password from the bitwarden app, in Windows. Below is the OS information I use:
   Edition: Windows 11 Home
   Version: 24H2
   Installed on: ‎8/‎10/‎2025
   OS build: 26100.4946
   Experience: Windows Feature Experience Pack 1000.26100.197.0
2. Open the Windows app version of Bitwarden.
3. Enter in your email address in the sign in field for email address, and verify that the box for "Remember Email" is checked.
4. Click on the "Continue" button,
5. Click on the "Log in with device" button,
6. Then using the device you're going to use to login with, verify that the fingerprint phrase matches and tap the "Approve Login" button, and wait for the device to say "Login Approved"
7. Then wait for the Windows app to login..........
8. Except this is where the problem is for me. Instead of logging me into the Bitwarden Windows app on my desktop PC, which is where I want to login, it just sits there doing nothing at ALL. I'm assuming it's supposed to log me in on the PC and then I can go about my business as usual, however, no matter what or how much time passes it just sits there.
9. After approving it on the secondary device, and waiting an indeterminate amount of time you can then click on the "View" tab at the top of the Bitwarden Windows PC App, and click on to "Reload" OR press CTRL + SHIFT + R, to reload the page. You will get an error that says "User Email Missing" in the upper right hand corner that will disappear in less than 10 seconds.

Expected Result

As soon as I approve the Login via my "other device", which in this case is my Apple iPhone 14 with the Bitwarden app installed on it as well. And I use it with Face ID to log me in so that it doesn't take long to open the app. I would have thought that when one uses the Windows PC Bitwarden App and clicks on "login using device" and then I have to verify and approve the login via my iPhone and fingerprint phrase, that one has confirmed that the user is in fact a verified and authorized user especially when one uses Face ID to and fingerprint phrase to login. But when one does these things and the Windows PC App doesn't log me in, then I must admit that there is a "bug" somewhere not doing what it's supposed to be doing.

Actual Result

What actually happens is the Windows PC app gives and asks the user to verify the fingerprint phrase with the one on the device, in my case the iPhone Bitwarden App, and if they match approve the login. If the they don't match or you don't want to allow the login you just have to press the deny login button instead. Then even after waiting hours for it to do something, I simply clicked on view and reload and that's when I got the "User email missing" error in red, in the top right hand corner of the webpage.

Screenshots or Videos

ScreenRecording_09-11-2025.10-21-29_1.MP4

Additional Context

No response

Operating System

Windows

Operating System Version

24H2

Installation method

Microsoft Store

Build Version

26100.4946

Issue Tracking Info

• I understand that work is tracked outside of GitHub. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

If there is any information that needs to be added please let me know and I'll provide any and all information that is available. Because this issue is still happening and I don't know why. thank you. AJ Morin

[bitwarden-bot]

Thank you for reporting this issue! We've added this to our internal tracking system.
ID: PM-25673

[pamperer562580892423]

What version of the BW desktop app?
What version of the BW mobile (iOS) app?

[jtodddd]

Hi there,

I attempted to reproduce your issue and was unable to do so.

We use GitHub issues as a place to track bugs and other development related issues. If your issue persists, please write us back using our “Contact support” form located on our Help Center (https://bitwarden.com/help/).

You can include a link to this issue in the message content.

Alternatively, you can also search for an answer in our help documentation or get help from other Bitwarden users on our community forums (https://community.bitwarden.com/c/support/).

The issue here will be closed.

Thanks!

[ajmorin369]

I am glad you responded to this and I understand that this github is for tracking bugs, which is why I submitted this in the first place. Because there is a bug with the app and the logging in with faceid on my iphone, as described in great detail in my submission of this issue. So I don't know what the issue is but it's still not working and I tried to look it up in the forums and in the help section but I couldn't find anything that was helpful, hence the reason I submitted this as a bug report. I am still having the same issue and it won't work.

The version of the app on my iphone 14 is Version 2025.9.1 (2605).

The version of the Opera Browser is Opera One(version: 122.0.5643.92)
Opera is up to date
Update stream:Stable
System:Windows 11 64-bit
Chromium version:138.0.7204.251

The version of the BW app in the Opera Browser is Version: 2025.9.0
SDK: 'main (ab3c7db)'
Server version: 2025.9.2

Is there any other information that you would like to know? I have been very thorough in the details of this issue and I can't believe that I'm the only one with this issue, but if it is me I'd like to know what it is that is wrong so that it is fixed.

Thank you, AJ Morin