Does not present the next screen after Fingerprint phrase login confirmation

[fung-jay]

Steps To Reproduce

1. Launch desktop app.
2. Enter email address and click continue
3. Click on the 'Login with device' button.
4. Go to your device and tap the 'Confirm login' button
5. Go back to the desktop app and wait for the field to show for Yubikey code.
   The desktop app never presents the next screen after the Fingerprint phrase confirmation is done.

Expected Result

After the Fingerprint phrase confirmed, expect a field for tap of Yubikey to fill in the key. No field available.

Actual Result

I kept getting the Request sent screen.

Screenshots or Videos

Additional Context

No response

Operating System

Windows

Operating System Version

Windows 11 Home

Installation method

Direct Download (from bitwarden.com)

Build Version

2025.4.2

Issue Tracking Info

• I understand that work is tracked outside of GitHub. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[bitwarden-bot]

Thank you for reporting this issue! We've added this to our internal tracking system.
ID: PM-22318

[micahblut]

@fung-jay can you describe what app and app version you are using to approve the login request? Additionally, which environment are you logging into (bitwarden.com, bitwarden.eu, or self-hosted)?

[fung-jay]

@fung-jay can you describe what app and app version you are using to approve the login request? Additionally, which environment are you logging into (bitwarden.com, bitwarden.eu, or self-hosted)?

This is the Bitwarden desktop app (v 2025.4.2). I just got an update, v2025.5.0, but it still has the same issue. I log into Bitwarden.com. I approve it with the Bitwarden mobile app on iphone which always works. I suspect this issue has to do with the server that service the desktop app. The desktop app used to work but suddenly it doesn't. I am forced to use the mobile app to get access to my password manager but I am do my work on the desktop during the day.

[fung-jay]

Now the desktop app presents the field to complete the final authentication process. It's likely Bitwarden did something to fix the server end.