Bitwarden android app inmediately crashes on Sony Xperia 10 V (XQ-DC54)

[david-ct]

Steps To Reproduce

1. Open the bitwarden android app
2. After a couple of seconds an error message appears: "Bitwarden isn't responding" with options: "Close app" or "Wait"
3. If I press on "Wait", after a couple of seconds the error message reappears.

Reported on Feb 13th 2025 to support as request 601195

Expected Result

The app should work without crashes.

Actual Result

An error message popup appears.

Screenshots or Videos

Additional Context

The error appeared first after this security update.
Xperia system update 68.2.A.2.67
Installed: Feb 12, 2025, 23:35

Build Version

2025.2.0 (19883)

What server are you connecting to?

US

Self-host Server Version

No response

Environment Details

• Device model: Sony Xperia 10 V (XQ-DC54)
• OS version: Android 15; Security update February 1, 2025; kernel version 5.4.274-qgki-g134843623fef
  Android Accessibility Service #1 Wed Jan 15 19:20:29 JST 2025, build number 68.2.A.2.67 release-keys
• Biometrics: fingerprint recognition enabled

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[S-Kakar]

Thank you for your report! We've added this to our internal board for review.
ID: PM-19353

[pamperer562580892423]

Version 2025.2.0 (19883) is not the authenticator app, like it is tagged here...

[david-ct]

Version 2025.2.0 (19883) is not the authenticator app, like it is tagged here...

True that. Sorry about that, I cannot change it now.

[cbbit]

Hi @david-ct,

Thank you for your report! I've removed the authenticator tag and added the android tag as a correction.

Also, this report has been escalated for further investigation. If you have more information that can help us, please add it below.

Thanks!

[david-ct]

Hi @cbbit ,

Could you let me know which information would be of use to you? The popup appears just a couple of seconds just after logging in, but if there are some logs that I could send, please let me know.