bilingual customer service (virtual) agenfs

[neomartinez30]

Is it possible to use agent-squad to translate the conversation for Amazon connect voice channel? I'm able to do this with chat but having trouble with adding voice.

Call flow:

Caller > connect > lex fallback > lambda/agent-squad agents > and then back to lex and eventually connect.

[cornelcroi]

Hi @neomartinez30
You could use the same thing I used in this article: use a ChainAgent along with TranslateAgent to translate to English, then translate to user language.
Essentially your agent is put inside a ChainAgent where you combine your agent with a translator.