[BILLING] Unresolved: Payment Deducted But Claude Pro Subscription Not Activated - 24+ Hours Without Support Response

[Narayan-raut01]

URGENT: Billing Issue - Payment Deducted But Claude Pro Subscription Not Activated (24+ Hours Without Support Response)

Summary

₹1,999.00 was charged to my account on June 6, 2026, for Claude Pro subscription (Order #GPA.3360-5983-8434-05009), but the subscription was never activated. After 24+ hours of repeated support requests with no human response, I'm escalating this issue publicly.

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Issue Details

Order Information:

• Order Number: GPA.3360-5983-8434-05009
• Amount Charged: ₹1,999.00 (approximately $24 USD)
• Payment Method: Google Play Store
• Date of Charge: June 6, 2026

The Problem:

1. ✗ Payment was successfully deducted from my account
2. ✗ Claude Pro subscription was NOT activated
3. ✗ No invoice or receipt was ever sent
4. ✗ Subscription shows as "Free" in billing settings despite payment

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Timeline of Support Attempts

June 6, 2026:

• Contacted Fin AI Agent (chatbot) via free support channel
• Received troubleshooting steps that did not resolve the issue
• Chatbot repeatedly promised escalation to human support team
• No human response

June 7, 2026:

• Submitted formal written complaint at 2h mark
• Requested immediate human contact or refund
• Chatbot again promised human team would respond
• Still no human response after 24+ hours

Current Status:

• Payment remains deducted
• Subscription still not activated
• No invoice generated
• Zero contact from Anthropic human support team

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Impact

• Loss of productivity for 24+ hours (unable to use paid Claude features I paid for)
• Wasted time troubleshooting with an AI chatbot that cannot actually resolve billing issues
• No transparency about when/if this will be resolved
• Frustration due to repeated false promises of human support

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Request for Immediate Resolution

Option 1 (Preferred): Activate my subscription immediately + compensation for time wasted and service failure

Option 2: Process full refund of ₹1,999.00 immediately + compensation for time and frustration caused by support failure

Compensation Requested:

• Full refund of ₹1,999.00 (charged but not delivered)
• Compensation for 24+ hours of wasted time and support failure: ₹500-₹1,000 (reasonable for business time wasted)
• Alternative: 1 month free Claude Pro (if subscription is activated)

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Evidence

• Chat logs with Fin AI Agent (attached/available)
• Order number: GPA.3360-5983-8434-05009
• Billing settings showing "Free" plan despite payment
• Timestamps of all support attempts

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Escalation Notice

This issue is being escalated to GitHub due to:

1. Complete failure of support system to respond within reasonable timeframe
2. Unresolved billing issue affecting account access
3. Pattern of broken promises from chatbot support

This requires immediate human review and resolution.

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Contact Information:
Conversation ID for your records:

• 215474601479264
• Timezone: IST (India Standard Time)

I am available for immediate contact to resolve this issue.

[Narayan-raut01]

I am adding a major follow-up to this issue as both Google Play Support and Anthropic Support have now reached an absolute stalemate, each passing the blame to the other while holding my ₹1,999.00

[Guciolek]

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[Narayan-raut01]

Google Play has fully processed this payment under Order GPA.3360-5983-8434-05009. The funds have left my account. Please manually override and reactivate my subscription status or escalate this to a billing administrator

[Narayan-raut01]

Dear Mapquarius,

Thank you for your ongoing correspondence. Given the severe disruption this issue has caused to my work, I must gain access to the Claude Pro service immediately. The original issue—the successful deduction of ₹1,999.00 for Order ID GPA.3360-5983-8434-05009 without service activation due to your confirmed synchronization failure—remains unresolved.123

To break this impasse and get my work moving, I am willing to purchase a second Claude Pro subscription right now, on the condition that Anthropic provides a written guarantee that this new subscription will successfully sync and activate on my account , and that the root cause of the previous technical synchronization failure has been permanently fixed.1

Upon the successful activation of this new subscription, I require immediate confirmation regarding the resolution of the original stuck amount of ₹1,999.00 (Order ID GPA.3360-5983-8434-05009). I propose one of the following two non-negotiable options for this amount:
Immediate Refund: Anthropic processes a full refund of ₹1,999.00 for the original, unfulfilled purchase by authorizing the necessary exception via your Merchant Console.
Next Month's Credit: The stuck amount of ₹1,999.00 is recognized and applied as payment for the following month's subscription, effectively reactivating the June payment as the July payment.
Please confirm immediately which of these two resolutions for the original payment will be implemented so I can proceed with the new purchase. I need service access urgently and expect you to solve this payment problem and fix the provisioning issue internally.

Regards,

Narayan Raut

Order ID: GPA.3360-5983-8434-05009

Amount: ₹1,999.00