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Fixes MFA Reminder section (#2614)
* Fixes MFA Reminder section * Update mfa.md * Update mfa.md --------- Co-authored-by: Juha Nyholm <[email protected]>
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docs/accounts/mfa.md

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@@ -99,13 +99,23 @@ Your CSC account is now secured with multi-factor authentication!
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3. CSC asks you to provide the six-digit code shown in your authentication app
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4. You are in!
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## How to proceed when changing to a new phone
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The easiest option is to **transfer** your MFA secret to your new phone. Please follow the instructions of the authenticator app of your choice.
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If, for some reason, the MFA secret cannot be transferred from your old phone to your new one, you can follow these steps:
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1. Log in to MyCSC using your **old phone's** authenticator app, navigate to the [Profile page](https://my.csc.fi/profile) and click on the **Edit** button under **CSC Multi-Factor Authentication**.
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2. Scan the QR code shown on the screen with your **new phone's** authenticator app.
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3. Fill in the verification code from your **new phone's** authenticator app and click on the **Enable Multi-Factor Authentication** button.
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4. Verify that you can log in to MyCSC with your new phone by logging out from MyCSC and logging back in again.
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5. Your MFA secret that is stored on you **old phone** can no longer be used to log in to CSC's services for research. Remove it from your old phone's authenticator app.
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!!! note
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If you no longer have access to your old phone, please [contact CSC Service Desk](../support/contact.md).
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## Problems with MFA
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If you are experiencing problems or want to disable your MFA authentication, please contact the [CSC Service Desk](../support/contact.md).
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See also [solutions to common MFA-related problems](../support/faq/issues-with-mfa.md).
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!!! note "Reminder"
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If you know you'll be switching to a new phone, remember to disable
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MFA before making the switch. Also, keep your contact information up to date
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in MyCSC in case your account needs to be recovered.

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