Blocked on channel5.com

[xelox18]

Please answer the following questions for yourself before submitting an issue.

• I checked the knowledge base and found no answer
• I checked to make sure that this issue has not already been filed

AdGuard VPN Browser Extension version

2.8.9

Browser version

Brave 1.87.188 (Official Build) (64-bit)

OS version

Windows 10 Pro

Issue Details

Steps to reproduce:

1. visit channel5.com with VPN enabled to London or Manchester (example: https://www.channel5.com/show/police-interceptors/season-15/episode-1_
2. Try to play episode
3. Error appears

Expected Behavior

Episode should play without VPN blocked error

Actual Behavior

Episode does not play and

CA-3001
Sorry, but you appear to be trying to stream from behind a VPN or Proxy service, which is not supported./

appears

Screenshots

Screenshot 1

Additional Information

No response

[dmitriivqa39]

Hi @xelox18
Could you please try Manchester one more time?

Screenshot

I apologize, we are performing some technical maintenance, so you may experience some issues. Thanks!

[xelox18]

Hi @xelox18 Could you please try Manchester one more time?

Screenshot

I apologize, we are performing some technical maintenance, so you may experience some issues. Thanks!

Thank you, I tried again but got the same error unfortunately - any other suggestions much appreciated!

It is after sign in if that helps

[dmitriivqa39]

Hi @xelox18,
Could you please let me know if everything is fine?

[xelox18]

Hi @xelox18, Could you please let me know if everything is fine?

The issue still persists

[dmitriivqa39]

Thanks for info!
Could you please tell - which additional extensions, especially VPN or similar do you use?

[xelox18]

Thanks for info! Could you please tell - which additional extensions, especially VPN or similar do you use?

No other VPN's just ublock adblock but I tried disabling that too to see if it helps. I also tried running it in Chrome without any other extensions - I do believe channel5 is detecting the adguard vpn service IP's

[dmitriivqa39]

Could you please enable WebRTC and check again?
Go to Settings -> Enable Block WebRTC

Screenshot

[dmitriivqa39]

Hi @xelox18
Could you please let us know if there are any updates?
Thanks!

[dmitriivqa39]

Hi @xelox18
Could you please let us know if there are any updates?
Thanks!

[dmitriivqa39]

Hi
I'll close this issue for now. Feel free to reopen it if needed.
Thanks!